Write to hello@kindredtrails.com or call +1 (512) 555-0160, and a planner replies within 2 business days. Our studio sits at 400 Congress Avenue Suite 9, Austin TX 78701, and visits run by appointment. You can start by email with dates and group size even before details are settled.
We answer in the order messages arrive, and trip date changes jump ahead of new inquiries. You will always hear from Dana, Priya or George directly, since no call center handles our mail. We keep every thread until 12 months after your return.
What to include in your first message
Short facts get faster answers than long stories, so send the core details first. You should include dates or a date window, traveler count with ages of kids, and a per person budget range. We scope from those four lines and ask follow ups within one reply.
- Dates or a 2 to 3 week window plus trip length in nights.
- Traveler count with ages of children and mobility notes.
- Budget range per person or per household in whole dollars.
- Destination ideas or a link to the article that fits your trip.
- One phone number and the best hours to call.
We reply with two or three clarifying questions and a consult time within 2 business days. You will leave that consult with a fee quote and a planning timeline. We hold no inventory until you approve the proposal in writing.
After you send
Your message lands in one shared inbox that the three of us read each morning. You get a named planner and a consult slot, usually within the same week. We confirm deposits, deadlines and document needs before any booking link goes out.
- Day one brings a receipt note with your planner name.
- Day two brings consult times or follow up questions.
- Consult covers scope, fee of 150 to 450 dollars and next steps.
- Proposal follows within 5 business days of consult.
We track every inquiry until it becomes a trip or a clear no. You will never wonder whether your message arrived, since each one gets a personal reply. We welcome date shifts and re scopes before deposits are paid.